Refund policy
Last updated: July 23, 2026
Return Window
You have 30 days from the date your ring is delivered to request a return. Requests must be submitted by email within this window.
Condition Requirements
Rings must be returned in their original condition:
- Unworn
- In original packaging
- Accompanied by the GIA certificate (where applicable) and any included documentation
Non-Returnable Items
- Rings that have been sized, engraved, or otherwise altered after delivery
- Rings requested for return outside the 30-day window
- Rings returned without their GIA certificate or original documentation
Return Shipping
The buyer is responsible for return shipping costs and insurance. We strongly recommend a fully insured, tracked shipping service — Vow is not responsible for rings lost, damaged, or stolen in transit during return shipment.
How to Initiate a Return
- Email us at vowringscompany@gmail.com within 30 days of delivery
- We will send you a Return Authorization number and shipping address within 2 business days
- Ship your ring, insured and tracked, within 5 business days of receiving the RMA
- Once received and inspected, your refund will be issued to your original payment method within 5–10 business days
Defective or Not-As-Described
If your ring arrives damaged or does not match its listing description, contact us within 5 days of delivery. In these cases only, we will cover return shipping and issue a full refund.
Refunds
Refunds are issued to your original payment method. Depending on your card issuer, funds may take up to 10 additional business days to appear on your statement.
Chargebacks
Please contact us before initiating a chargeback. We're happy to resolve any issue directly and much faster than the dispute process.
Contact
This policy is governed by the laws of the State of Illinois. Vow (vowdiamondrings.com) is operated by Def Hearing LLC. By purchasing from Vow, you agree to these terms.